00 · Overview
This website and the services made available through it are operated by AJ ENDLESS ASIA SDN BHD (Registration No. 202501007910 / 1609324-P), doing business as Q.AI. Throughout these Terms, the words "we", "us", and "our" refer to AJ ENDLESS ASIA SDN BHD
We offer this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website, creating an account, or purchasing any service from us, you engage in our "Service" and agree to be bound by these Terms of Service (the "Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the Service, including without limitation browsers, customers, subscribers, and contributors of content. Please read these Terms carefully before accessing or using the Service.
If you do not agree to all of these Terms, you may not access the website or use any part of the Service.
Any new features or tools added to the Service shall also be subject to these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms in accordance with Section 18.
01 · Eligibility and account terms
By agreeing to these Terms, you represent and warrant that you are at least eighteen (18) years of age, being the age of majority under the Age of Majority Act 1971 of Malaysia, and that you have the legal capacity to enter into a binding contract.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly at the address in Section 20 if you become aware of any unauthorised use of your account.
You may not use the Service for any illegal or unauthorised purpose, nor may you, in your use of the Service, violate any laws applicable to you, including but not limited to copyright laws, the Personal Data Protection Act 2010, and the Communications and Multimedia Act 1998. You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of these Terms may result in immediate suspension or termination of your access to the Service.
02 · General conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content, not including payment card information, may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
03 · Accuracy, completeness, and timeliness of information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
04 · Modifications to the Service and prices
Prices for our services are subject to change. Where a price change affects an active subscription or plan, we will give you notice in accordance with Section 18 before the change takes effect.
Unless expressly stated otherwise, all prices displayed are exclusive of Malaysian Service Tax (SST). Where SST applies, it is charged at the prevailing rate — currently 8% — in addition to the displayed price, in the same currency as the transaction, and is shown separately at checkout and on your invoice.
If the applicable rate of SST or any other tax, duty, or levy changes, or if a new tax becomes applicable to the Service, we may adjust our charges accordingly on notice to you in accordance with Section 18.
We reserve the right at any time to modify or discontinue the Service, or any part or content of it. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, save as expressly provided in these Terms.
05 · Availability of services
Certain services or features may be made available exclusively online through the website, and may be offered in limited quantities or subject to usage limits, quotas, or fair-use thresholds.
We reserve the right, but are not obligated, to limit the provision of our services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis.
All descriptions of services and all pricing are subject to change at any time at our sole discretion. We reserve the right to discontinue any service at any time. Any offer for any service made on this site is void where prohibited.
We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
06 · Accuracy of billing and account information
We reserve the right to refuse or cancel any order you place with us.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Service. You agree to promptly update your account and other information, including your email address and payment card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
For more details on refunds and cancellations, please refer to our Refund & Cancellation Policy.
07 · Third-party tools and services
We may provide you with access to third-party tools and services over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties, representations, conditions, or endorsement of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Service is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider.
We may in the future offer new services or features through the website, including the release of new tools and resources. Such new features and services shall also be subject to these Terms.
08 · Third-party links
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to that third party.
09 · User comments, feedback, and other submissions
If, at our request, you send certain specific submissions, or if without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
10 · Personal information
Your submission of personal information through the Service is governed by our Personal Data Protection Notice, issued under the Personal Data Protection Act 2010.
That Notice is published in English and Simplified Chinese at privacy.html.
11 · Errors, inaccuracies, and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to service descriptions, pricing, promotions, offers, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service should be taken to indicate that all information in the Service has been modified or updated.
12 · Prohibited uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the site, the Service, or its content:
- (a)for any unlawful purpose;
- (b)to solicit others to perform or participate in any unlawful acts;
- (c)to violate any international, federal, state, or local laws, regulations, rules, or ordinances applicable to you;
- (d)to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- (e)to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- (f)to submit false or misleading information;
- (g)to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- (h)to collect or track the personal information of others without a lawful basis;
- (i)to send unsolicited commercial messages, spam, or bulk communications to any recipient who has not consented to receive them, or otherwise to breach the Communications and Multimedia Act 1998, the Personal Data Protection Act 2010, or the terms of any messaging platform through which the Service operates;
- (j)to phish, pharm, pretext, spider, crawl, or scrape;
- (k)for any obscene or immoral purpose; or
- (l)to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to suspend or terminate your use of the Service for violating any of the prohibited uses set out above.
13 · Disclaimer of warranties; limitation of liability
We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided on an "as is" and "as available" basis for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the maximum extent permitted by applicable law, in no case shall AJ ENDLESS ASIA SDN BHD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Cap on liability. To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount actually paid by you to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited under Malaysian law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
14 · Indemnification
You agree to indemnify, defend, and hold harmless AJ ENDLESS ASIA SDN BHD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
15 · Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
16 · Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our reasonable judgment you fail, or we reasonably suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our Services or any part of them.
17 · Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including but not limited to any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
18 · Changes to these Terms
You can review the most current version of these Terms at any time on this page. Each version carries a version number and "Last updated" date at the top of this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Where a change is material, we will use reasonable efforts to notify active account holders by email or in-product notice at least fourteen (14) days before the change takes effect.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
19 · Governing law and jurisdiction
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.
You and we agree to submit to the exclusive jurisdiction of the courts of Malaysia sitting at Kuala Lumpur in respect of any dispute, claim, or matter arising out of or in connection with these Terms.
20 · Contact information
Questions about these Terms of Service should be sent to us at:
AJ ENDLESS ASIA SDN BHD
202501007910 (1609324-P) · trading as Q.AI
Bandar Damansara Perdana,
47820 Petaling Jaya, Selangor, Malaysia.
[email protected]
Additional clause · Limits on AI output
AI-generated content and automated replies can be wrong. You must review the system’s reply rules before going live, and you are responsible for whatever is finally published or sent to your customers. We provide a hand-over-to-human mechanism, and we recommend you always route price disputes and anything medical or legal to a person.